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Once you have used EPuck for the first time, you will see that our interests are geared towards developing a Long Term relationship with you. This means that things that have become standard in our industry donít exist here at EPuck. To make this happen, we work hard to make sure your experience with a return is as pleasant as a sale.
What you can expect from EPuck:
Quick responses to any question regarding your return.
Immediate credit on your card upon the arrival of returned products.
What you wonít have from EPuck:
Those aggravating restocking fees that all our competitors seem to charge.
Slow response time and foot dragging Ė we credit your card the day the returned item arrives in our facility!
If you are not satisfied with your order, return it to us in unused condition within 30 days of purchase and we will issue you a full refund. No questions asked!
Making a Return to EPuck.com:
We have tried several systems to make returns painless and efficient. If you follow these steps, it will expedite the handling of your return.
1) Fill out return paperwork that will be included with your order. (To download the return form click here)
2) Pack the item(s) in a sturdy box and the ship the box via UPS or other insured shipping service.
3) We will issue your credit the day the product arrives in our warehouse. Please note that credit card companies can take up to 3 or 4 weeks to have the credit show up on your statement. If you are concerned, please do not hesitate to call us or write us via email.† If you have asked for an exchange, you will be charged the standard $9.95 for Ground shipping and your reshipment will be shipped out immediately.
4) If you have any questions regarding your return simply email us at firstname.lastname@example.org
5) Return Address:
Epuck Returns Dept
517 E Katella Avenue .
Anaheim, CA 92805
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